Return and Refund Policy

Effective Date: December 1st, 2025

We want you to be completely satisfied with your purchase of Art from Terrain Paper. If for any reason you are not happy with your Artwork, please read our Return and Refund Policy below to understand your rights and options.

Return Eligibility

We accept returns under the following conditions:

  • Damaged or Defective Artworks upon arrival: If your artwork arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide this information to our supplier, and you will receive a full refund or replacement, depending on your preference and availability of the item.

  • Incorrect Item: If we have sent you the wrong item (e.g., a different print or artwork than what you ordered), please contact us within 7 days. We will provide this information to our supplier and send you the correct one or offer a refund.

  • Artwork never arrived: If you haven’t received your artwork on the estimated delivery date, please contact us within 7 days. We will check the status of the delivery and send this information to our supplier. Depending on the delivery status, our supplier will resend you a replacement.

  • Change of Mind: If you change your mind about a purchase, we accept returns for artwork within 30 days of delivery. This is subject to the artwork being returned in its original, unused condition, and at the Buyer’s expense for return shipping.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at return@terrainpaper.com with your order number, a brief description of the issue, and any supporting photos (e.g., damage upon arrival, incorrect item, item never received).

  2. Return Authorization: Once we receive your request and review it, we will provide detailed instructions for your next steps.

  3. Return Shipping: If the return is due to a change of mind, the Buyer is responsible for return shipping costs.

  4. Packaging: Please ensure the artwork is carefully packaged to avoid damage during the return shipping process. Use the original packaging if possible, or ensure appropriate protection for fragile artwork.

Refunds

  • Refund Processing Time: It may take awhile for your return items to be processed in our Supplier’s facility. Once we receive the returned artwork in its original condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.

  • Shipping Fees: Shipping fees are non-refundable.

  • Partial Refunds: If the returned artwork is not in its original condition or has been damaged by the Buyer during the return process, we reserve the right to issue a partial refund or reject the return.

Non-Refundable Items

Original Artworks that were damaged after unboxing due to mishandling or any event that would cause damage to the Artwork will not be refundable.

International Returns

If you are purchasing from outside of the US, please be aware that return shipping costs and any customs duties or taxes are the responsibility of the Buyer. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100 value, as we cannot guarantee receipt of your returned item.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original artwork for a refund and place a new order for the desired artwork.

Cancellations

  • Before Shipment: If you wish to cancel your order before the artwork has been shipped, please contact us immediately at cancel@terrainpaper.com. We will cancel your order and issue a full refund.

  • After Shipment: Once the artwork has been shipped, we cannot cancel the order. However, you may return the item following the return process outlined above.

Customer Support

If you have any questions or concerns about your order, returns, or refunds, please contact us at return@terrainpaper.com. We will do our best to resolve any issues to your satisfaction.

Terms and Conditions

Effective Date: December 1st, 2025

Electronic Communication Consent
By providing your email address and signing up to receive communications, you consent to receive electronic messages from the Seller, including newsletters, promotional offers, account updates, transactional notifications, and other information related to the Seller’s products and services. You agree that these communications may be sent via email and may include marketing content.

You may withdraw your consent at any time by clicking the “unsubscribe” link included in any email or by contacting the Seller directly using the contact information provided on the website. Withdrawal of consent will not affect the legality of any communications sent before your request is processed.

The Seller will handle your personal information in accordance with its Privacy Policy and applicable data protection laws. Standard data or message rates may apply depending on your service provider.

Copyright Ownership
All artwork sold on this website, including but not limited to paintings, prints, drawings, digital artwork, photographs, and any other creative works (collectively referred to as "Artwork"), remains the intellectual property of Terrain Paper (the "Seller"). The Buyer acknowledges and agrees that the purchase of any Artwork does not transfer copyright or any other intellectual property rights to the Buyer. The copyright in all Artwork is retained solely by the Seller.

Digital Artworks
For digital artwork (such as downloadable files, digital prints, and artwork created for online or screen-based use), the following terms apply:

  • The Buyer is granted a limited, non-exclusive, non-transferable license to download and display the digital artwork for personal, non-commercial purposes only.

  • The Buyer may print the digital artwork for personal use (such as home décor), but the Buyer is not permitted to resell, redistribute, or reproduce the digital artwork in any form for commercial use without obtaining a separate license from the Seller.

License to Use (Physical Artwork)
When purchasing physical Artwork (such as paintings, or prints), the Buyer is granted a limited, non-exclusive, non-transferable license to display the Artwork in a private setting for personal, non-commercial purposes only. The Buyer is not authorized to reproduce, alter, or create derivative works based on the Artwork without explicit, written permission from the Seller.

Commercial Use Prohibited
The Buyer agrees not to use the Artwork in any commercial manner without prior written consent from the Seller. This includes, but is not limited to:

  • Reproducing the Artwork for resale (e.g., selling prints, merchandise, or other copies of the Artwork).

  • Using the Artwork in marketing, advertising, or product packaging.

  • Creating digital copies, products, or promotional materials using the Artwork.

Digital Art Reproduction and Modification
The Buyer does not have the right to:

  • Reproduce, alter, or modify the digital artwork in any way (including using the artwork in social media posts or as digital designs for products) without the express written consent of the Seller.

  • Create derivative works based on the digital artwork, including but not limited to adaptations, transformations, or new works based on the original.

Limited Editions
The Buyer does not have the right to reproduce, sell, or distribute additional copies of the limited edition, nor do they have the right to create derivative works based on the limited edition Artwork.

Infringement of Copyright
The Buyer acknowledges that any unauthorized use of the Artwork, including reproduction, distribution, or sale of copies of the Artwork without the Seller's consent, constitutes copyright infringement and is subject to legal action. The Seller reserves the right to pursue legal remedies for infringement, including claims for damages, attorney’s fees, and injunctive relief.

Transfer of Ownership (Physical Artwork)
Upon purchase of a physical Artwork (print or original), the ownership of the physical piece is transferred to the Buyer. However, ownership of the physical Artwork does not imply ownership of the copyright or any other intellectual property rights associated with the Artwork. The Seller retains full ownership of the copyright, including any rights to create reproductions, digital versions, or other derivative works.

Transfer of Ownership (Digital Artwork)
When purchasing digital Artwork, the Buyer receives a non-exclusive, non-transferable license to use and display the digital file for personal use only. The Buyer does not own the copyright in the digital file, and any commercial use or reproduction of the digital file requires a separate license agreement from the Seller.

Licensing for Commercial Use
In the event that the Buyer wishes to use the Artwork for commercial purposes (such as reproducing the Artwork for sale, creating products, or using it in a business), the Buyer must negotiate and obtain a separate license agreement from the Seller. Such a license will specify the terms, scope, and compensation for commercial use.

Please email us at license@terrainpaper.com for obtaining a license agreement to use for Commercial Use.

Termination of License
The license granted to the Buyer to display the Artwork (whether physical or digital) may be terminated by the Seller if the Buyer breaches any terms of this Copyright and Ownership Clause, including unauthorized use or reproduction of the Artwork. Upon termination of the license, the Buyer will immediately cease all use of the Artwork and will return or destroy any reproductions or copies of the Artwork.

Limitation of Liability

To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or related to the purchase, production, shipment, or use of any print-on-demand Artwork. Because print-on-demand items are manufactured by third-party providers, the Seller is not responsible for manufacturing delays, printing variations, or shipment issues outside the Seller’s reasonable control.

The Buyer acknowledges that minor variations in color, cropping, or material quality may occur due to the nature of print-on-demand production and differences in display screens, and such variations shall not constitute defects. In no event shall the Seller’s total liability exceed the amount actually paid by the Buyer for the specific item giving rise to the claim. Any claim must be submitted within 30 days of purchase.

Nothing in this clause shall limit or exclude liability where such limitation is prohibited by law, including mandatory consumer rights in the Buyer’s jurisdiction.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law principles. The parties agree that any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state or federal courts located in Baltimore County, Maryland, United States, and the parties hereby consent to the personal jurisdiction and venue of such courts.

If any dispute arises in connection with this Agreement, the parties agree to first attempt to resolve the dispute through informal negotiations. If the dispute is not resolved within 30 days, either party may seek resolution through the courts in the jurisdiction specified above.

Termination Rights

Seller’s Right to Terminate
The Seller reserves the right to terminate the sale or agreement at any time, with or without cause, before the Artwork has been shipped or delivered to the Buyer. Reasons for termination may include, but are not limited to:

  • Non-payment or failure to meet payment terms.

  • Inaccurate or fraudulent information provided by the Buyer.

  • Issues related to the availability of the Artwork.

  • Violation of the Seller’s terms and conditions.

In the event of such termination, the Seller will notify the Buyer in writing (via email or other appropriate communication), and any funds paid by the Buyer will be refunded within a reasonable time period, unless otherwise specified in this agreement.

Buyer’s Right to Terminate
The Buyer may terminate the purchase agreement only under the following circumstances:

  • If the Artwork is damaged during shipping or does not conform to the description provided by the Seller at the time of sale (subject to the return/refund policy).

  • If the Buyer has not received the Artwork within the expected delivery time frame and no resolution has been reached with the Seller.

To exercise the right of termination, the Buyer must notify the Seller within 7 days after the date of delivery of the Artwork (or the expected delivery date). Upon receipt of the Buyer’s termination notice, the Seller will arrange for the return of the Artwork and issue a refund according to the Return and Refund Policy.

Consequences of Termination

  • If the Seller terminates the agreement, the Buyer will be entitled to a full refund of any amount paid for the Artwork, excluding shipping and handling fees (if applicable), provided that the Artwork has not already been shipped.

  • If the Buyer terminates the agreement within the applicable return period, the Buyer will be entitled to a full refund of the purchase price, excluding any non-refundable shipping or handling fees. The Buyer will be responsible for returning the Artwork in its original, unused condition and will bear the cost of return shipping.

  • In the event of a breach of contract (e.g., failure to pay or violation of terms), the terminating party may be entitled to additional legal remedies, including damages for any losses incurred.

Termination for Force Majeure
Both the Seller and the Buyer may terminate this agreement in the event of circumstances beyond their control, including but not limited to natural disasters, strikes, acts of government, war, or other events of force majeure that make performance of the contract impossible. Neither party will be held liable for failure to perform their obligations during such events, and both parties agree to work in good faith to resolve any issues arising from force majeure events.

Payment Information Policy

Payment Methods
We accept the following payment methods for all art purchases:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • [Other payment methods you accept, e.g., Apple Pay, Google Pay, etc.]

Payment must be made in full at the time of purchase. If payment is not received, the order will not be processed, and the artwork will remain available for sale.

Secure Payment Processing
All payments are processed through secure third-party payment processors. We use industry-standard encryption technology (SSL/TLS) to ensure that your payment information is securely transmitted and stored. We do not store any sensitive payment data (e.g., credit card numbers, billing information) on our servers.

Payment Information Collection
When you make a purchase, we collect the necessary information to process your payment, such as:

  • Your name, address, and contact information

  • Your payment card details or PayPal account information

  • Billing address and shipping address

This information is used solely for the purpose of processing your order and delivering the purchased artwork.

Payment Authorization
Your payment is subject to authorization by the payment provider, and we reserve the right to cancel any transaction that cannot be authorized for any reason. This may include insufficient funds, expired payment methods, or fraudulent activity. If your payment cannot be processed, you will be notified, and your order will not be fulfilled until an authorized payment is received.

Currency
All prices listed on our website are in US Dollars, and payments will be processed in that currency. If your bank or payment provider charges foreign transaction fees, they are the responsibility of the Buyer.

Taxes
Applicable sales tax will be added to the purchase price where required by law. The final amount due will include any relevant taxes based on your location. You will be informed of the total cost, including taxes, before completing your purchase.

Payment Refunds and Disputes
In the event of a refund, the original payment method used will be credited the refunded amount. Refunds are processed in accordance with our Return and Refund Policy.
In case of a payment dispute (e.g., chargeback or reversal), the Buyer agrees to cooperate fully in resolving the dispute. We reserve the right to charge a fee to cover administrative costs associated with payment disputes.

Security and Privacy
We are committed to protecting your privacy and security. Our Privacy Policy outlines how we collect, use, and protect your personal and payment information. We do not share your payment information with third parties, except as necessary to complete your transaction (e.g., payment processors, shipping companies, print-on-demand companies).

Fraud Prevention
To help prevent fraudulent transactions, we may request additional verification or documentation if we suspect any suspicious activity. We reserve the right to cancel any order that we believe may involve fraud or breach our terms of service.

Payment Processing Time
Payment processing typically takes 1-3 business days. Once your payment is confirmed, we will begin processing your order, and you will receive a confirmation email with your order details and estimated delivery time.

Privacy Policy

Effective Date: December 1st, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website and purchasing artwork, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide to us when you visit our website, create an account, make a purchase, or contact us. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, mailing address, billing address.

  • Payment Information: Credit card information, billing details (note that payment information is securely processed through third-party payment processors like PayPal or Stripe, and we do not store this data).

  • Order Information: Details of the products you purchase, order history, and shipping preferences.

  • Account Information: Username, password, and other information you provide when creating an account or profile on our website.

  • Technical Data: Information collected automatically when you interact with our website, such as IP address, browser type, device information, and browsing behavior. This information helps us improve the functionality of our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To fulfill your purchase, including payment processing, shipping, and customer service.

  • To Communicate with You: To send order confirmations, shipping updates, promotional offers, and other communications related to your purchases.

  • To Improve Our Website and Services: To analyze customer behavior and preferences, allowing us to enhance our website, products, and customer experience.

  • To Protect Against Fraud: To verify your identity and prevent fraudulent transactions.

  • To Comply with Legal Obligations: To comply with any legal requirements, such as tax laws, accounting practices, and other relevant regulations.

Sharing Your Information

We respect your privacy and will never sell your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, shipping, and customer support. These third parties are obligated to keep your information secure and only use it for the purposes for which it was provided.

  • Legal Compliance: If required by law, we may disclose your information to government authorities or law enforcement agencies as part of a legal investigation or to comply with legal obligations.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you of such a change and give you an opportunity to opt-out of communications.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. We use industry-standard encryption technology (SSL/TLS) to secure payment information and sensitive data. However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, improve website performance, and analyze usage patterns.

  • Types of Cookies We Use:

    • Essential Cookies: Necessary for the operation of our website (e.g., shopping cart functionality).

    • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

    • Marketing Cookies: Used to deliver targeted advertising or promotions to users based on their browsing behavior.

You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the website.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal information, subject to certain legal restrictions.

  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.

  • Data Portability: In some cases, you may request a copy of your personal data in a structured, machine-readable format.

  • Withdraw Consent: If you have provided consent for us to process your data (such as for marketing), you can withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@terrainpaper.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

International Transfers

If you are located outside of the US, please be aware that your personal information may be transferred to and processed in the US, which may have data protection laws that differ from your home jurisdiction. By using our services, you consent to the transfer of your personal information to the US.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify you of any significant changes. The effective date of the most recent version will always be listed at the top of the page.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under applicable data protection laws, please contact us at:

Terrain Paper

privacy@terrainpaper.com

1777 Reisterstown Road, W-22 PMB400, Pikesville Maryland, 21208